Privacy policy

Overview

Parlor Studio Pty Ltd ("Parlor", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our studio management platform and website.

Information we collect

Account information

When you create an account, we collect your name, email address, studio name, phone number, and business details needed to provide our services.

Client data you store

As a studio management platform, you may store your clients' information including names, contact details, booking history, consent forms, and notes. You are the data controller for this information and we process it on your behalf.

Usage data

We automatically collect information about how you interact with Parlor, including pages visited, features used, device type, and browser information. This helps us improve the product.

Payment information

Payment processing is handled by our third-party payment provider (Stripe). We do not store your full credit card details on our servers.

How we use your information

• To provide and maintain the Parlor platform
• To communicate with you about your account, updates, and support
• To improve our product and develop new features
• To send you marketing communications (with your consent, which you can withdraw at any time)
• To comply with legal obligations

Data storage and security

Your data is stored securely on servers located in the Asia-Pacific region (AWS ap-southeast-1). We use industry-standard encryption (TLS 1.3) for data in transit and AES-256 for data at rest. Access to production systems is restricted to authorised personnel with multi-factor authentication.

Data sharing

We do not sell your personal information. We may share data with:

• Service providers who help us operate Parlor (hosting, email, analytics)
• Payment processors for billing
• Law enforcement when legally required

Your rights

Under the Australian Privacy Act 1988 and applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

Data retention

We retain your data for as long as your account is active. If you close your account, we will delete your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies (which you can opt out of) to understand how people use Parlor so we can make it better.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through a notice in the platform.

Contact us

If you have questions about this privacy policy or your personal data, contact us at privacy@parlorsuite.com.